Apply for a Vehicle

After you've been in a not at fault vehicle accident, you can apply for an accident replacement vehicle online. We'll ask you to provide us with all the relevant information we need to process your claim.

Assessment and Approval

Once we receive your application for not at fault car hire, our team will work to help you get back on the road quickly after a not at fault vehicle accident. We aim to provide approval within 24 – 48 hours of receiving your completed application. However, if your car isn't drivable immediately following an accident, we may be able to deliver an accident replacement vehicle to you at the scene of the accident.

Vehicle Delivery

Once we provide you with approval, we'll book in the date for your replacement vehicle delivery. You'll also receive the relevant documentation that you'll need to sign.

After confirming a suitable date and time with you, one of our representatives will meet you at a location that's convenient for you (home, work, repairer) to deliver the vehicle.

Please note that we do collect your credit card information in case we need to process charges at the end of your hire. 

 

Vehicle Return

While you're using our replacement vehicle, you are expected to cover the costs of fuel, tolls (and their related administrative fees) and traffic or parking infringements (and their related administrative fees) as you would in your own car.

Once your vehicle has been repaired or you've received your settlement, Claims Car will arrange a suitable time and place with you to collect the replacement vehicle.